General

Announcements

• ★ Welcome to Urjakart Customer Support Center!
• ★ For issues and any other queries, write to support@urjakart.com
• ★ +91-8010-978-978 (Mon-Sat, 10:00AM to 7:00PM IST)

FAQs

Order Related

• What do the different order status mean?
• How do I know my order has been confirmed?
• How do I check the current status of my orders?
• Can I order a product that is 'Out of Stock'?

Shipping & Delivery

• Does Urjakart.com deliver internationally?
• How can I track my order?
• Why I may face some delay in delivery for my COD order?
• How much time does it take for an order to be delivered?
• How do you ship your orders?
• Why is the CoD option not offered in my location?

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Returns & Cancellation

• When are returns not possible?
• How long will it take to process my cancellation request?
• How do I cancel an order?
• What should I do if I receive a Damaged or Defective Item?
• What is the general return policy on Urjakart.com?

Payment Related

• Can I use my bank's Internet Banking feature to make a payment?
• What steps does Urjakart.com take to prevent card fraud?
• Is it safe to use my credit/debit card on Urjakart.com?
• How do I pay using a credit/debit card?
• What is Cash on Delivery?
• Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Urjakart.com?

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