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General

Announcements

  • ★ Welcome to Urjakart Customer Support Center!
  • ★ For issues and any other queries, write to support@urjakart.com
  • ★ +91-8010-978-978 (Mon-Sat, 10:00AM to 7:00PM IST)

FAQs

Order Related

  • What do the different order status mean?
  • How do I know my order has been confirmed?
  • How do I check the current status of my orders?
  • Can I order a product that is 'Out of Stock'?

Shipping & Delivery

  • Does Urjakart.com deliver internationally?
  • How can I track my order?
  • Why I may face some delay in delivery for my COD order?
  • How much time does it take for an order to be delivered?
  • How do you ship your orders?
  • Why is the CoD option not offered in my location?
See all 9 articles

Returns & Cancellation

  • When are returns not possible?
  • How long will it take to process my cancellation request?
  • How do I cancel an order?
  • What should I do if I receive a Damaged or Defective Item?
  • What is the general return policy on Urjakart.com?

Payment Related

  • Can I use my bank's Internet Banking feature to make a payment?
  • What steps does Urjakart.com take to prevent card fraud?
  • Is it safe to use my credit/debit card on Urjakart.com?
  • How do I pay using a credit/debit card?
  • What is Cash on Delivery?
  • Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Urjakart.com?
See all 8 articles
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